Core Responsibilities

• Build, manage, and  nurture key customer relationships, acting as a primary point of contact for trade partners and high-value accounts.
• Manage customer  enquiries via telephone and email—qualifying leads, providing information on product availability, and offering tailored advice based on     customer needs.
• Support the Sales Manager with procurement and purchasing by tracking stock needs and helping place replenishment orders.
• Prepare and process orders, including quotations, order acknowledgements, proforma invoices, payment collection, and issuing sales invoices.
• Handle customer concerns promptly and professionally - resolving issues through to completion and maintaining a high standard of after-sales care.
• Oversee stock availability and inventory tracking across multiple UK storage depots, ensuring data accuracy and timely updates.
• Coordinate container deliveries by liaising with internal depot teams and third-party hauliers, ensuring delivery schedules are met and service KPIs are     maintained.
• Assist with customs clearance and VAT processing for incoming international shipments.
• Support sales reporting, stock reports, and team collaboration through regular communication with sales executives and administrators.

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