Core Responsibilities

• Lead, coach, and support the internal sales team in their day-to-day activities, ensuring high performance and customer service standards.
• Oversee procurement of container stock—including placing factory orders in China, monitoring shipments, and coordinating arrival and allocation across UK depots.
• Handle key account management and build lasting relationships with clients, suppliers, and depot partners.
• Work with the account managers on business development—visiting new and existing customers, suppliers, and depots to maintain and grow business opportunities.
• Implement and refine operational processes to improve efficiency, accuracy, and customer experience across the sales lifecycle.
• Conduct daily team meetings to review active jobs, pipeline opportunities, and customer feedback.
• Provide accurate sales and stock reporting using KPIs and metrics; prepare weekly performance updates for senior leadership.
• Take full responsibility for managing the sales division P&L—ensuring cost control, identifying efficiencies, and aligning budgets with business goals.
• Represent Willbox at industry events, trade shows, and supplier visits both in the UK and internationally.
• Set strategic goals in collaboration with the General Manager and directors, and drive continuous improvement across the division.

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